Privacy Policy

Snow Frontier Pty Ltd (ABN 93 701 468 779), trading as SKI CHINA ("SKI CHINA", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our travel planning, booking and related services, our website, communications and other interactions with you.

We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Personal Information We Collect

The personal information we collect depends on your dealings with us and the services you request.

• your name, date of birth, gender and contact details;
• residential address, nationality and country of residence;
• passport details and copies of travel documents where required for a booking;
• travel dates, destinations, accommodation preferences and itinerary information;
• flight, rail and other transport information;
• skiing or snowboarding information relevant to services you request, such as ability level, equipment requirements and lesson preferences;
• dietary, accessibility or other requirements you choose to provide to us;
• information about other travellers included in your enquiry or booking;
• payment and transaction information;
• communications with us, including enquiries, quotation requests, feedback and complaints;
• records relating to quotations, bookings, amendments, cancellations and refunds;
• marketing preferences; and
• technical information generated when you use our website or digital services, such as IP address, browser or device information and website usage information.

Some information you provide may constitute sensitive information under applicable privacy law, including health-related information or information from which racial or ethnic origin may be apparent. We will generally only collect such information where it is reasonably necessary for the services you request and where permitted by law.

Please avoid providing sensitive information that is not relevant to your travel arrangements.

2. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• submit an enquiry through our website;
• communicate with us by email, telephone, messaging platforms or social media;
• request a quotation or itinerary;
• make or amend a booking;
• subscribe to our newsletter or marketing communications;
• provide information or documents required to arrange travel services; or
• otherwise interact with SKI CHINA.

We may also receive information about you from another person travelling with you, a person making a booking on your behalf, travel suppliers, agents or service providers where reasonably necessary to provide or administer your travel arrangements.

If you provide us with personal information about another person, you should ensure that you are authorised to provide that information and, where appropriate, make them aware of this Privacy Policy.

Where practicable, you may interact with us without identifying yourself. However, we will generally need identifying information to prepare personalised travel arrangements, make reservations or provide booked services.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

• respond to enquiries;
• understand your travel requirements and preferences;
• prepare quotations, itineraries and travel proposals;
• arrange and administer bookings;
• book accommodation, ski services, transportation, domestic flights, rail travel, transfers, activities and other travel services;
• assist with international flight arrangements where requested;
• communicate with hotels, ski resorts, transport providers, guides, airlines, ticketing agents and other suppliers;
• process and reconcile payments, refunds and other transactions;
• manage booking amendments and cancellations;
• provide customer service before, during and after travel;
• communicate important information relating to your trip;
• maintain customer and booking records;
• manage complaints and disputes;
• improve our services, website and customer experience;
• conduct internal business administration, reporting and analysis;
• prevent or investigate fraud, misuse or security incidents;
• comply with our legal, regulatory, accounting and record-keeping obligations; and
• send marketing communications where permitted by law.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

4. Travel Bookings and Disclosure to Suppliers

SKI CHINA provides travel planning and booking services through a network of independent travel suppliers. To arrange or administer your travel, we may need to disclose relevant personal information to third parties such as:

• hotels and accommodation providers;
• ski resorts and ski service providers;
• airlines and flight ticketing agents;
• rail and ground transport providers;
• private transfer operators;
• tour operators, guides and activity providers;
• destination management companies;
• payment processors and financial institutions;
• technology, communications and customer management service providers; and
• professional advisers and other service providers supporting our business.

We seek to disclose only information reasonably necessary for the relevant service or booking. Travel suppliers are generally independent businesses and may have their own privacy policies and information-handling practices.

5. Overseas Disclosure

SKI CHINA specialises in travel to China. Providing our services will commonly require personal information to be disclosed to recipients outside Australia, primarily in the People's Republic of China, including hotels, ski resorts, airlines, rail or transport providers, guides, tour operators, ticketing agents and other suppliers involved in your itinerary. Some technology or business service providers may also process or store information outside Australia. Privacy and data protection laws in other countries may differ from Australian law. Where Australian privacy law applies to an overseas disclosure made by us, we will take reasonable steps required by that law in relation to the disclosure.

6. Payment Information

Payments may be processed through banks, payment gateways or other payment service providers used by SKI CHINA. We do not generally need to retain complete credit or debit card details where payment is processed through a third-party payment provider. Payment providers may independently collect and process your information in accordance with their own privacy policies and terms.

7. Marketing Communications

If you subscribe to our mailing list, make an enquiry or otherwise interact with us, we may send you information about SKI CHINA destinations, travel experiences, offers, events or services where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe function included in the communication or by contacting us. Unsubscribing will not prevent communications reasonably necessary to manage an existing enquiry, quotation or booking. We do not sell customer personal information to third parties for their own direct marketing purposes.

8. Website, Cookies and Analytics

Our website and associated digital services may use cookies and similar technologies to operate the website, understand how visitors use it, remember preferences, measure performance and improve our services. We may use third-party analytics, advertising or website service providers that collect technical information about your interaction with our website. You can generally manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. How We Store and Protect Personal Information

Personal information may be stored electronically in systems used by SKI CHINA and our service providers, including email, cloud storage, customer relationship management, booking, accounting and marketing systems. We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining appropriate business and transaction records, resolving disputes and complying with legal, taxation, accounting and regulatory obligations. When information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it as appropriate.

11. Access and Correction

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access to or changing personal information. In some circumstances, applicable law may permit or require us to refuse access to certain information.

12. Privacy Complaints

If you have a concern or complaint about how SKI CHINA has handled your personal information, please contact us and provide sufficient information for us to investigate the matter. We will review the complaint and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites and Services

Our website or communications may contain links to websites, booking platforms or services operated by third parties. SKI CHINA is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, suppliers or legal obligations. The current version will be published on our website and will show the date on which it was last updated.

Contact Us

For questions about this Privacy Policy, to request access to or correction of your personal information, or to make a privacy complaint, please contact:

Snow Frontier Pty Ltd trading as SKI CHINA

ABN 93 701 468 779

Website: www.skichina.com.au

Email: info@skichina.com.au